POK English catalogue (USA)

1. Warranty Our products are guaranteed for two years from the date of receipt. The warranty covers faults with the raw materials and any defect in the production such as those defined in articles 1641 and the following found in the French Civil Code. The cost of labour to eliminate these defects in our workshops is also covered. The guarantee is limited to the replacement of the defective piece. You will not be able to receive monetary compensation. The cost of shipping is not covered under this warranty. The warranty will not apply if we are able to determine that the materials have been damaged by: - Normal wear and tear from proper usage of the product - Incorrect usage of the product - Accidents caused by negligence - Lack of proper attention to the product - Failure to maintain effective upkeep of the product - Not conforming to standards for using the product - Altering the product to use it outside of its professional usages - Improper storage of the product 2. Sales When placing an order, the client accepts the present conditions. They can not be modified by any provision in favor of the buyer or his commercial interests. All first purchases must be accompanied with a bank statement permitting us to open an account. The order, including the client notes and any commitments made by our agents, are not valid until we have acknowledged receipt of the order. Orders which have a net cost before taxes of less than our minimum order price of 150 € will be increased at the fixed amount of 50 €. 3. Price Our prices are established based on the rates in effect on the day the merchandise is shipped. They are ex-Works Nogent-Sur-Seine (France), packing and freight charges in addition, even when we do advance payment of the freight. 4. Payment Time allotted to pay any invoice has to be concluded with the sales department. In a case of late payment, interest will be charged from the due date. All disputes relating to the settlement of the order are under the jurisdiction of the Court of Commerce in Troyes (Tribunal de Commerce de Troyes). Our money orders or acceptances are neither novations nor exceptions from this jurisdiction clause, even in the case of a warranty claim or if there are several defendants. Payment for merchandise may not be changed or delayed due to any delays in delivery of merchandise. Any failure on the part of the buyer in the execution of the payment of one or more of the agreed-upon invoices with the supplier will cause the cancellation of the sale and will give the seller the right to reclaim the property. For amounts less than 250€, payment by bank transfer is demanded upon receipt of the invoice. 5. Shipping The delivery time mentioned on the Acknowledgment of Receipt of Order is simply a prediction based on current conditions. Any delay will not be our responsibility. In the case of a major event (such as strikes, lock-outs, epidemics, requisition, war, revolution, or natural disaster), we will be released from any obligations taken under our Acknowledgement of Receipt of Order. Shipments are made according to the best rates of transport that we are able to find while also taking into account the quality of service. The cost of shipping and handling are charged to the customer regardless of any divisions of the order. All orders amounting to more than 600€, excluding taxes, will receive free shipping to the destination if the order is for France; this excludes the first order and opening of an account where free shipping is only given for orders over 1525€, excluding taxes. All the orders for export are ex-Works Nogent-Sur-Seine (France). It is possible to ask for express shipping or to split the shipping of an order. However, the price of shipping and handling will be applied to each delivery. Any dispute or complaint relating to our deliveries must be submitted in writing within 15 days of the date of delivery. 6. Returns All returns must be subject to an agreement with our services. In all cases, returns must be addressed to our factory, freight and taxes paid by the customer. Nonstandard and customized merchandise, merchandise that has been damaged or modified may not be returned. Standard merchandise that is in good condition may be returned within 12 months after shipment at the latest. A 30% decrease in the sales price will be applied. 7. Shipping & Delivery Once it is shipped, the merchandise is the responsibility of the transport company. In the event of damaged or missing merchandise, it is advised to point it out in writing on the carrier receipt and to send a registered letter to the carrier within 48 hours of receipt of merchandise. POK France - ZI Les Guignons - 10400 Nogent-sur-Seine - FRANCE Tel: +33 (0)3 25 39 84 78 - Fax: +33 (0)3 25 39 84 90 - Email: export@pok.fr - Web: www.pok.fr 304 Conditions of sale